The Glow Company Postage Policy - What You Should Know
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Postage Policy

CalmStore Limited / Glowco International Pty Ltd

General Information

  • All orders are processed within 1-3 business days.
  • If there is a significant delay in shipment, we will notify you via email or phone.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order are calculated and displayed at checkout.
  • Estimated delivery times are provided after placing your order. Delivery times are estimates and not guaranteed.
  • If we are unable to dispatch your order within the estimated processing time (1-3 business days), we will notify you and offer the option to cancel for a full refund.

Shipment Confirmation & Order Tracking

  • Once your order has shipped, you will receive a Shipment Confirmation email with a tracking number.
  • Tracking numbers will be active within 24 hours.

Customs, Duties, and Taxes

  • CalmStore Limited / Glowco International Pty Ltd is not responsible for customs duties or taxes applied to your order.
  • All fees imposed during or after shipping (e.g., customs, duties, taxes) are the customer’s responsibility.

Damages & Lost Orders

  • We are responsible for orders until they are successfully delivered.
  • If your order is lost in transit or arrives damaged, please contact us within 7 days at shop@theglowcompany.co for a refund or replacement.
  • If your package arrives damaged, please keep all packaging and take photographs as this may be required for a claim.

Refunds for Late or Non-Delivered Orders

  • If your order is not delivered within 30 days (unless you agreed to a longer timeframe), you may request a full refund under UK, Australian, New Zealand, Canadian, and US consumer law.

Returns & Refunds

  • Please refer to our Return Policy on the website for details on returns and refunds.

Contact Us

If you have any questions about this policy, please contact us at:

Email: shop@theglowcompany.co

Policy last updated: 08/01/2025

We Are Glowco

At Glowco, since 2015, our mission has been clear - improving lives by addressing common issues like insomnia, anxiety, and stress. We're committed to natural solutions that promote overall well-being.

With over 10 years of development and the trust of thousands of satisfied customers, our leading products, Calmcarry and the Calmy weighted blanket, are here to make your life better.