CalmCarry Return, Warranty & Cancellation Policy

We’re so glad you chose CalmCarry, and we’re here to support you every step of the way. We know that sometimes things don’t go as planned, and we want to make sure you have all the information you need when it comes to returns, cancellations, and warranty support.

Please take a moment to read through our policy below.

Returns – Within 100 Days

We gladly accept returns within 100 days of delivery if you’ve changed your mind or the product just wasn’t the right fit no hard feelings.

To help us process your return smoothly, we ask that:

The CalmCarry device is gently used or unused, clean, and not damaged

All parts are included:

• The device

• Charging cable

• Instruction manual

• Authenticity card

• Original box and foam insert

• Everything is sent back in the original packaging

Before sending your return, please double-check that all items are in the box exactly as they arrived. The device and its components must be clean, undamaged, and packed securely, ready for resale.

Once received, our team will inspect the return. If any parts are missing or if the product is returned in a condition that prevents it from being resold, we will not be able to approve the refund.

Where to Send Returns

We kindly ask that all returns be sent to our warehouse in Australia. This is where our trained team handles inspections and refunds to make sure everything is processed fairly and consistently.

Once your return is approved, we’ll send you the return address and step-by-step instructions.

Please note: We do not provide return shipping labels. Customers are responsible for covering the cost of return postage.

If Your Order Arrived Damaged or Got Lost

If something went wrong during shipping your order arrived damaged or didn’t arrive at all don’t worry. Just get in touch with us and we’ll send you a replacement, completely free.

We don’t offer refunds for items lost or damaged in transit, but we’re always happy to make it right with a replacement.

Warranty Support – We've Got You Covered

Every CalmCarry device includes a 1-year warranty. If something isn’t working quite right and it wasn’t caused by drops, water damage, or other outside issues, we’ll replace it for you up to two times during the warranty period.

If you think your device is faulty:

1. Send us a short email at shop@theglowcompany.co

2. Include a quick video showing the issue

3. Add a few lines explaining what’s going on

This helps our team understand the problem and offer a solution as quickly as possible.

Please note: We don’t issue refunds for warranty claims but we’ll make sure you receive a working replacement.

Exchanges

We don’t offer direct product swaps, but you’re welcome to return your original item (if eligible) and place a new order for the one you want.

Order Cancellations

We completely understand that sometimes you change your mind after placing an order.

Because we start preparing your order right away, we’re often unable to cancel it once it's placed. However, if you reach out to us quickly before the item ships we’ll do our best to help.

If your order has already been dispatched, we’re no longer able to cancel it, but you can still request a return once it arrives.

A Few Things We Can’t Refund

To keep things fair and transparent, we don’t refund:

• Shipping and handling charges

• Subscription fees (if you signed up for one)

• Items returned incomplete, damaged, or heavily used

• Gifts unless returned by the original purchaser

Refunds can only be issued back to the original payment method used at checkout.

How to Initiate a Return

To begin a return, please contact us using one of the methods below:

• Email: Send a message to shop@theglowcompany.co

• WhatsApp: Message us through the WhatsApp link on our website

In your message, please include:

• The subject line: “Return”

• Your full name

• Your shipping address

• Your order number

Our team will review your request and get back to you within 24–48 hours with next steps and return instructions.

Need Help? Just Ask.

We know return policies can sometimes be frustrating or unclear. We’re real people behind this brand, and we’ll always do our best to support you with kindness, honesty, and respect.

If anything’s unclear or you just want to talk it through, email us or message us via WhatsApp we’re here to help.