Glowco International LLC (“Glowco,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you, as well as the rights and choices you have regarding that information.

This Privacy Policy applies when you access or use our websites, online stores, products, and services (collectively, the “Services”), communicate with our customer support team, interact with us through social media platforms, or otherwise engage with us.

By accessing or using the Services, whether or not you make a purchase, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Services.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us, as your continued use of any Services constitutes acceptance to the updated terms.

Information collected from you

We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:

• Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
• Internet Activity
• Commercial Information, including purchases
• Financial Information, including credit or debit card number
• Location Information, including general location data
• Consumer Communications, including direct communications with our consumers
• Inferences from Other Data, including inferences created from other personal information collected

Information collected from other sources

We may collect personal information about you from third-party sources The sources and categories of information we may collect include:

Data Brokers

• Personal Identifiers, including Name and Email address

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Privacy Policy. We generally retain data according to the guidelines below.

We use personal information for the following purposes:

• Analyzing Data
• Conducting Surveys
• Creating Customer Profiles
• Delivering Targeted Ads
• Fulfilling Customer Orders
• Improving Our Products & Services
• Meeting Compliance & Legal Requirements
• Operating Our Website or Mobile Apps
• Preventing Fraud
• Processing Payments
• Providing Customer Support
• Sending Promotional Communications
• Storing and Managing Data

Disclosure of Personal Information

We may disclose certain categories of personal information about you to trusted service providers and third parties when you visit our website, interact with our Services, or purchase our products. These disclosures are made solely for legitimate business purposes, including operating our Services, processing transactions, providing customer support, marketing, analytics, and improving our offerings.

The categories of personal information that may be disclosed, along with the categories of recipients, are described below:

Personal Identifiers

(e.g., name, email address, phone number, IP address)

Disclosed to: customer support contractors, advertising networks, data analytics providers, data cooperatives, and sales and marketing contractors.

Internet or Network Activity

(e.g., browsing history, interactions with our website, device information)

Disclosed to: customer support contractors, advertising networks, data analytics providers, data cooperatives, and sales and marketing contractors.

Commercial Information

(e.g., products viewed or purchased, transaction history)

Disclosed to: customer support contractors, payment processors, data cooperatives, advertising networks, and sales and marketing contractors.

Financial Information

(e.g., payment details required to complete transactions)

Disclosed to: customer support contractors and payment processing partners.

Glowco does not store full payment card details.

Location Information

(e.g., general geographic location derived from IP address)

Disclosed to: customer support contractors, advertising networks, data analytics providers, data cooperatives, and sales and marketing contractors.

Consumer Communications

(e.g., emails, messages, or other communications with our support team)

Disclosed to: customer support contractors and sales and marketing contractors.

Inferences Drawn from Other Personal Information

(e.g., preferences or interests used for marketing or analytics purposes)

Disclosed to: advertising networks and data cooperatives.

All service providers and third parties are authorized to use personal information only as necessary to perform services on our behalf or for legally permitted purposes, and they are contractually obligated to protect the confidentiality and security of such information.

Cookies

This site uses first and third-party cookies and similar technologies to process personal information for the purposes described in this Policy.

Cookies are small text files placed on your device to store data that can be recalled by a web server in the same domain that placed the cookie.

The text in a cookie often consists of a string of numbers and letters that uniquely identifies your device, but it can contain other information as well.

To learn more about cookies and how to control the use of cookies at a browser level, visit https://allaboutcookies.org/

Do Not Track

Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked.

Because there is not a common understanding of how to interpret the DNT signal, our websites do not currently respond to browser DNT signals.

However, you may still exercise your privacy rights as described elsewhere in this Policy.

Third party analytics tools

This site uses Google Analytics to analyze your interactions and experiences with our Services.

You can find out how Google Analytics uses data here and how to opt out of Google Analytics here.

For more information on how Google uses data when you use our websites, click here.

If you are a California resident and have an established business relationship with Glowco International LLC, you may request information about the categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, if any. This request may be made no more than once per calendar year.

To submit a request, please contact us at privacy@theglowcompany.co. Please allow up to 30 days for us to respond.

California residents also have the right to opt out of the sale or sharing of personal information, as defined under applicable California privacy laws. To exercise this right, please visit Your Privacy Choices or contact us using the email address above.

If you have any questions about this Privacy Policy, please contact us as follows

Additional Information for Individuals in Canada

This section applies to individuals located in Canada. Terms used in this section have the same meaning as defined under the Personal Information Protection and Electronic Documents Act (PIPEDA).

Collection and Disclosure of Personal Information

The categories of personal information we collect and the purposes for which we use and disclose such information are described above in this Privacy Policy.

For business and operational purposes, Glowco International LLC may disclose personal information to third-party service providers, including but not limited to:

• Payment processors and payment services (such as digital wallets and pay-later providers)
  
• Website analytics and performance tools
  
• Customer support and communications service providers
  
• Marketing, advertising, and attribution partners
  
• Security, fraud prevention, and hosting providers
  

These third parties are authorized to use personal information only as necessary to provide services to us and are required to protect personal information in a manner consistent with applicable privacy laws.

Privacy Rights for Canadian Residents

Individuals in Canada have the following rights with respect to their personal information:

Right of Access

You have the right to request access to the personal information we hold about you, including information about how it is used and disclosed.

Right to Correction

You have the right to request correction of any inaccurate or incomplete personal information in our records.

Right to Withdraw Consent

You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

Right to Deletion

You may request that we delete personal information we have collected about you, subject to applicable legal, regulatory, or business record-keeping requirements.

Right to Opt Out of Targeted Advertising

You may request to opt out of the use of your personal information for targeted or interest-based advertising, where applicable.

Making a Privacy Request

To exercise any of the rights described above, please submit a request by contacting us at privacy@theglowcompany.co. We will verify your identity before processing your request and aim to respond within 30 days, as required by law.

Authentication of Requests

To protect your privacy, we may verify your request by matching the information provided with information already on file. If we are unable to authenticate your request using commercially reasonable efforts, we may request additional information or, where necessary, decline the request.

Cross-Border Transfers

Your personal information may be transferred to, stored, or processed in jurisdictions outside of Canada, including the United States. As a result, your information may be subject to the laws of those jurisdictions and accessible to courts, law enforcement, or regulatory authorities in accordance with applicable laws.

Contact Information

If you have any questions, concerns, or complaints regarding our handling of personal information, please contact us at:

Email: privacy@theglowcompany.co

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.